Privacy & Terms

Welcome! This page explains how we handle your information, our terms for purchasing our products, and our shipping & returns practices. Please read carefully.

1. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect:

  • Name, email, phone number, shipping/billing address, payment details (processed securely via Stripe).

  • Information you provide when signing up for our newsletter, creating an account, or purchasing products.

How We Use Your Information:

  • To process orders and payments.

  • To communicate with you about your order.

  • To send you our newsletter or marketing emails (only if you’ve opted in).

Third-Party Services:

  • Stripe (payment processing)

  • Squarespace (website platform)

  • Flodesk (email marketing)

Your Rights:

  • You can unsubscribe from marketing emails at any time.

  • You can request access to, correction of, or deletion of your personal information by contacting us at essenceofearth.nz@gmail.com

2. Terms & Conditions

By purchasing from us, you agree to the following terms:

Products & Pricing:

  • All prices are in NZD.

  • We reserve the right to update prices at any time.

Ordering & Payment:

  • Payment is processed securely via Stripe and/or Afterpay.

  • Once your order is confirmed, it cannot be cancelled.

Shipping:

  • We ship New Zealand-wide.

  • Flat rate shipping is $10 NZD per order.

  • Delivery times vary; most orders are dispatched within 1–3 business days.

Limitation of Liability:

  • Our oils are for external use only.

  • We are not liable for misuse of products or allergic reactions.

  • We are not responsible for delays due to courier issues or natural events.

Governing Laws

  • These terms are governed by the laws of New Zealand.

3. Returns & Refunds

Our Policy:

  • Due to the nature of our oils, we cannot accept returns once the product has been opened.

  • If your order arrives damaged or incorrect, please contact us within 7 days at essenceofearth.nz@gmail.com

How to Request a Refund:

  • Send us an email with your order number and photos of the issue.

  • We will review and offer a replacement or refund if appropriate.

Contact Us:

For any questions about our policies or your order, email us at: essenceofearth.nz@gmail.com